PROJECT
The 2011 Community Survey will monitor progress since the first one conducted in 2008.
TASKS + OBJECTIVES
- To determine the level of resident satisfaction with and perceived importance of services provided by the Town of Whitchurch-Stouffville
- To determine the level of resident experience/satisfaction where there has been a specific interaction with Town staff within the past twelve months
- To determine the level of resident satisfaction with Town communications and web-site and how they would like to receive information in the future, including use of Social Media
- To determine openness to accessing further services on the Internet
- To obtain resident input for consideration in updating the Corporate Strategic Plan
- To obtain resident feedback for operational planning of the new Centralized Customer Service Centre
- To identify Town service strengths and potential areas for improvement, within the context of available resources and fiscal responsibilities
- To raise resident awareness of Town services
- To compare results with the 2008 survey base line for continuous improvement purposes
- To identify leading top-of-mind resident issues, attitudes and opinions toward Town quality of life
In addition, the new survey will obtain resident input for consideration in updating the Town’s Corporate Strategic Plan; operational planning of the new Centralized Customer Service Centre, and; using Social Media to complement existing Town communication vehicles.
For information on the 2011 survey, click on the following links:
March 8, 2011 Council Report – Community Survey
April 14, 2011 Media Release – Town Conducts Community Survey
SMART SOLUTIONS
DPRA developed an online (secure) survey tool and conducted interviews by telephone to capture respondent information. Following the information collection period, data was analyzed and presented to the Town’s administration.
