DPRA Canada designed and administered the first phase of an ongoing tracking of employee satisfaction that was implemented in 1999. This assignment involved the surveying of all NWT Housing Corporation employees in four regions, and the development of an employee satisfaction report, which provided strategic advice to the Corporation on development and training aimed at improving employee satisfaction with their work environment. DPRA Canada was retained by the Housing Corporation in 2002 to design, administer, analyze and report on employee satisfaction as a follow-up to the 1999 Satisfaction Survey. The report contained both analyses on the results obtained in 2002 along with a comparison between 1999 and 2002.
The client was delivered a very detailed, comprehensive report on employee satisfaction for all staff, by three key variables: length of employment, regional location, and occupation. The participation (or response) rate was 91% for the 2002 Survey which was slightly higher than the 1999 (89%). The report also helped determine if specific strategic initiatives that the Housing Corporation implemented in 1999 improved staff satisfaction in 2002 as well as provide direction for future initiatives. The Housing Corporation was so pleased with the final product, management decided to distribute copies of the report to each and every staff, instead of a two-page newsletter.